Testimonials

Read what others have to say about us!

YOU FOLKS ARE WONDERFUL. We do recommend your services to everyone we meet. You were very friendly and professional, very knowledgeable and efficient.  Ted and Shirley L, Spokane, WA

JACK PROVIDED ALL THE INFORMATION I NEEDED. He was patient with all my questions, responded immediately, but applied no pressure. He made me feel OK about all my concerns.  Martha D, Mercer Island, WA

JACK WAS GREAT TO WORK WITH. He knows the business and was very professional. He made the process go smoothly. I would be very glad to recommend Jack to anyone.  Joe and Kay F, Spokane Valley, WA

YOU GUYS ARE VERY FUN and great to work with. I appreciate all your help.  Cliff L, Puyallup, WA

JACK AND HIS STAFF WERE MORE THAN WE COULD ASK FOR. We were in doubt when we went in, but not when we left. Thanks to Jack and all of his crew for helping to make up our minds on this FHA opportunity.  Tom and Arlene S, Spokane, WA

YOUR “OLD SCHOOL” CUSTOMER SERVICE is certainly appreciated.  Craig and Laurie S, Vancouver, WA

WE FEEL THAT QUICK’S SERVICE AND HELP HAVE BEEN VERY GOOD. I could recommend them at any time.  Jim and Barbara B, Spokane WA

YOU WERE VERY THOROUGH WITH YOUR PRESENTATION and kept us well informed.  Warren and Helen C, Spokane, WA

I WANT TO THANK YOU for making the experience of getting a reverse mortgage quick and easy for me.  Barbara J, Spokane, WA

I AM REALLY PLEASED. You did a great job. George B, Spokane WA

SANDY AND I WANT TO EXPRESS OUR SINCERE THANKS to the team at Quick Mortgage Services, led by Jack and Tana Tenold, for helping us obtain our brand new Reverse Mortgage. Not only is it great to be free of monthly mortgage payments forever, but also so cool to retain significant equity in our home. Add to that a nice cash infusion and we have the consummate positive financial transaction.

You should know that while we have been through the real estate purchase and refinance process in the past, your Reverse Mortgage process is by far the least complicated, the least stressful, and the most satisfying of all we have ever experienced. Having received the reverse mortgage which eliminated the life-long responsibility of monthly house payments has been a life-changing event for us.

Thanks again for all you have done for us; we will not hesitate to refer folks to you at any and every opportunity.  John and Sandy T, Spokane Valley, WA

THANK YOU FOR ALL YOUR PROFESSIONAL HELP AND YOUR FRIENDSHIP. Thank you!  Archie and Nolynn H, Spokane Valley WA

ALL MY PHONE CALLS WERE RETURNED THE SAME DAY. Quick did an excellent job, and they continue to send information to me.  Beverly S, Spokane, WA

YOU WERE GREAT AND ANSWERED ALL QUESTIONS.  Walter F, Nine Mile Falls, WA

THEY WERE WITH ME EVERY STEP OF THE WAY. Quick went beyond what most people do. They were courteous, kind, friendly, helpful, caring, gracious, understanding, and there when I needed them.  Joyce M,  Spokane, WA

EVERYONE IS SO FRIENDLY AND HELPFUL. You feel at ease at once (And I love Jack’s bald head). Joan and Richard P, Spokane, WA

JACK, YOU WERE AWESOME. You clearly appreciated our conversations, were always polite and professional but also caring. There is so much to deal with it’s hard to understand everything. But you certainly tried. Plus your staff was great – so pleasant and nice! That goes for your wife too! Thanks again. It was a real pleasure just to know you.  Dick D, Spokane, WA 

I WANT TO THANK YOU AND YOUR STAFF FOR ALL YOUR HELP AND KINDNESS. This was a bitter-sweet experience for me due to the loss of my husband during the loan process, but it was rewarding because he had wanted this so badly for both of us.  Joyce D,  Spokane, WA

JACK COULDN’T HAVE GOTTEN ME A BETTER DEAL. The staff was professional, friendly, and helpful. Refinancing was a snap!       Jane G, Kennewick, WA

WHEN I NEEDED MONEY WITHIN A SHORT TIME FRAME, QUICK LIVED UP TO ITS NAME: “QUICK!” It was a pleasure doing business with everyone. I am glad I contacted Jack for my home mortgage.                                      John and Judy B, Coeur d’Alene, ID

JACK WAS THE LOCAL REPRESENTATIVE WHOSE NAME MY MOTHER AND I WERE GIVEN TO CONTACT…AND WHAT A BLESSING THAT WAS! From start to finish Jack was a delight to work with. He was responsive, provided valuable insights and promptly answered all of our questions to ensure that my cute little mom was able to make an informed decision. His patience and compassion immediately earned our respect and trust. The process was completed within a matter of weeks, money started flowing in and mom was able to again have the financial peace of mind she deserved.

If you want to work with a true professional and someone who treats you as a valued customer, call Jack Tenold.   Linda O, Spokane WA  

I DIDN’T THINK THERE WAS ANYTHING ANYONE COULD DO TO IMPROVE OUR SITUATION. But Jack showed us how to pay our bills and lower our total payment. He gave us an excellent presentation of our loan and told us what documentation would be required to get it done. Quick gave us accurate and prompt responses to our questions. Quick searched to find the exact loan to meet our needs. We are delighted with the service we received. I would recommend Jack and his company to anyone in need of sound mortgage advice.  Everett and Erna H, Hayden  ID

THIS LETTER IS TO LET YOU KNOW OF THE MEETINGS AND PLEASANT CONVERSATIONS that we had with Jack Tenold regarding our reverse mortgage.

When we first came to see Mr. Tenold we were apprehensive about exploring this kind of situation. Mr. Tenold was very knowledgeable and concerned about making sure our questions were answered and that we understood.

It also put our minds at ease to know that Mr. Tenold was also born and raised in this area. We will recommend him to others that would also be in our situation.  Glen and Mary J, Spokane, WA

IT WAS A VERY SMOOTH AND PLEASANT EXPERIENCE.           Dick and Mary C, Spokane Valley WA

WE HAD A FAMILY EMERGENCY that required refinancing as quickly as possible. Jack worked with us customizing a plan that fulfilled our cash flow needs at a cost virtually equal to our current mortgage payment. They gave us one less thing to worry about at a critical time! Jack took a very positive attitude with our financial situation, calmly and precisely sizing up our need while helping us through a potentially complicated transaction. This allowed us to deal with the crisis at hand knowing the financing was complete.

Jack’s company, Quick Mortgage Services, is family-oriented. They came up with a plan that was right for our family situation. We were able to conduct the transaction exactly the way it was described. The numbers were correct, nothing was hidden, calls were returned, and questions were explained well. The final documentation was on time as promised.  John and Marla G, Kirkland, Washington

THIS WAS THE QUICKEST, LEAST PAINFUL experience I ever went through. Many thanks to all at Quick Mortgage Services.    Pat D,  Spokane, WA

 WE WOULD LIKE TO TAKE THIS OPPORTUNITY TO THANK JACK TENOLD AND HIS STAFF AT QUICK MORTGAGE for the excellent manner in which our Reverse Mortgage was handled.

After attending the seminar and visiting with Jack, it became apparent that this would be a good solution for us.

We started the process on November 13, 2007 – receiving more information and also an idea of costs involved for our particular transaction. On December 5th, we received a check for the amount we were expecting in addition to having our mortgage paid off. The actual costs were less than the estimates which made the experience even better.

The transaction went very smoothly and we felt comfortable doing the process through Jack and his staff. I would recommend Quick Mortgage to anyone and this is coming from a previous mortgage person. For a couple on a “fixed” income, this will make a big difference in our lives.

Thank you.  Des and Barb B, Spokane WA

EVERYONE INVOLVED WAS COURTEOUS AND RESPONSIVE to our questions. The total process was timely and professionally handled. We both appreciate how things were handled.    Kermit  and Carole C, Deer Park, WA                  

I WOULD BE HAPPY to recommend you to anyone that asks me about a reverse mortgage.  Lewis and Doris S, Otis Orchards, WA  

THANK YOU for all your help in getting the reverse mortgage.            Doris T, Bridgeport, WA 

I HAVE KNOWN JACK FOR OVER FIVE YEARS. Not only did he help us with our refinancing, he helped us cope with our financial troubles. He helped us set goals, lift our heads, and then accomplish the goals. It is an honor to call Jack our friend.  Ron and Darlene G, Yakima, WA

THANKS JACK. You were super!  Joann and James P, Spokane WA

THANK YOU VERY MUCH FOR A JOB WELL DONE. The all-excellent scores we have given you show what we think of you!     Armenio and Ivanka L,  Spokane, WA

JUST A QUICK THANK YOU for your very professional and kind services and that of your staff. Wonderful!!!  Joel T, Twisp, WA

THANKS for making this so easy!  Russ and Mary Ellen R, Spokane WA

GETTING THE MONEY was overall quickly done.  Dennis and Reba J, Spokane WA

EXCELLENT. RESULTS BEYOND EXPECTATIONS. Thank you for taking the time to walk us through this step by step. Thanks for all the hard work.  Jerry, and Norma E, Spokane WA

THE SERVICE WAS EXCELLENT. I am expecting my 1st monthly check any day now. I have paid several major housing expenses with the lump sum. Thank you!                            Fred K, Boise ID

I REALLY APPRECIATE all that you have done for me. Bill D, Spokane WA

I CAN’T THANK QUICK MORTGAGE SERVICES ENOUGH for making my refinance a best in class, smooth, easy, inexpensive and fast process. We signed the papers yesterday, fewer than two weeks from when the process was started.

Quick Mortgage promptly answered my request for information on refinancing my home with a very competitive cost and interest rate. Quick monitored the interest rate and contacted me when it decreased to a level that made the refinancing most compelling to me. On the same day the rate was available; Quick Mortgage contacted me and locked in the rate. Had there been any delay. I would have had to settle for higher rate.

From that point on, it took fewer than seven business days to complete the refinance. This was all done over the phone and by email, as I live in a different state. The last time I did a refinance it took longer than 60 days to complete the process. The “Quick” in Quick Mortgage Services really has meaning. The speed was not only critical from a “get the process over” perspective, it resulted in hundreds of dollars of benefit between my increased equity and reduced interest.

Even dealing remotely with Quick Mortgage, I was not treated like a number. Not only were Quick’s fees the most competitive I had seen, they required only documents and associated fees that were relevant to my loan situation. Other institutions I’ve dealt with have a standard list of items and fees that must be followed regardless of their relevance to the particular loan. Quick saved me a lot of time and money.

In total I believe using Quick Mortgage delivered a huge benefit to me. Thank you again.  Gregg B, Boise ID

I WOULD HIGHLY RECOMMEND YOUR COMPANY to a friend. I am thankful I chose you.              Harry M, Spokane Valley, WA

WE WANT TO THANK YOU FOR HELPING US OVER THE ROUGH SPOTS. We now have new friends. When our friends become of age we will let you know.  Harry and Janet P, Pasco WA

I AM VERY HAPPY AND SATISFIED WITH MY DECISION.    Mary B, Spokane WA                    

JACK IS AN EXTREMELY PERSONABLE MAN and very pleasant to work with.  Andrew and Frances Z, Spokane WA

YOUR HELP WHEN MY BACK WAS AGAINST THE WALL was very appreciated.  Gale R, Spokane WA 

WE GOT TWO PACKAGES OF INFORMATION FROM QUICK MORTGAGE and shared them with friends. We mention Jack Tenold and Quick Mortgage every chance we get. We are satisfied with the whole process! Thank you for helping us.  Ray and Cassandra B, Spokane WA

THE FRIENDLY, HELPFUL ATTITUDE made us feel comfortable. You answered questions we probably asked more than once, with patience. On completion of this transaction we understood each and every step. Thank you.  Frances M and Ralph H, Spokane WA

KEEP UP THE GOOD WORK!  Shirley M, Coeur d’Alene, ID

IT WAS A VERY SATISFACTORY EXPERIENCE. Fast and very efficient. Excellent people to work with start to finish.  Judith A, Spokane Valley WA

WE APPRECIATE THE KIND AND EFFICIENT WAY this transaction was handled. We hope for the success of your company in the future. Thank you!  Augusto and Bea P, Vancouver WA

WE WERE REALLY SURPRISED AND HAPPY: No out-of-pocket expenses for us. You advanced everything we thought we would be charged for. No one would ever do this except Jack Tenold. Jack, you and your wife Tana have become two of the most trusted people we know. So far things are working out well for us. We need to thank you for all the work you did, getting us into a comfortable position.

Of course we will recommend your services to our friends and neighbors.  Ralph and June R, Nampa ID

JACK, THANK YOU SO MUCH! I will recommend your services to my friends and neighbors.  Lloyd P, Spokane WA

THIS WAS A NEW EXPERIENCE FOR ME. Thank you for all of your help.  Janice W, Spokane WA

THIS WAS A VERY PLEASANT PROCESS. Every page of the documentation was completely explained, the appraiser and closing attorney were superior professionals as was everyone at Quick Mortgage Services.  Walter S, Spokane WA

THANKS FOR MAKING IT SUCH AN EASY PROCESS!  Richard H, and Clare A, Spokane, WA

I WOULD LIKE TO SAY HOW PLEASED and amazed I was at your knowledge and professionalism. You are such friendly people to deal with. Thank you.  Janice B, Spokane WA

REALLY LIKED HOW YOU KEPT US INFORMED  VIA EMAIL.   Judith and Donald F, Spokane Valley, WA

IT WAS THE RIGHT CHOICE when I decided to have Jack Tenold handle my reverse mortgage. There were some issues to work through because my house was in a complicated trust. Jack and his staff were always there to lead me through the legal transactions. Everything turned out great. Jack Tenold is ethical and very professional and knowledgeable. It was an enjoyable business transaction.  Joann M, Spokane WA

THE TRANSACTION WENT VERY SMOOTH. Thank you!!  Gene,  Spokane Valley, WA

I WOULD LIKE TO SAY JACK IS ONE OF THE BEST that I have ever had with any process.  Sam, Pasco WA

WE LOOKED INTO SEVERAL MORTGAGE COMPANIES before selecting Quick Mortgage. Jack did spend a lot of time with us. He made sure we understood the whole process. Then he spent more time with us making sure we understood the process again as we signed all the papers. We left his office feeling very satisfied that we made the right choice by using his services.  Joyce and Robert W, Deer Park WA 

JACK, I TOLD YOU MANY TIMES that you and your services were a life-saver. I enjoyed every visit with you and your staff.     Sandra,  Spokane WA

 THANK YOU for your excellent services! You and your staff are a pleasure.  CHRIS AND HOLLY G,  Spokane WA

EVERYONE WAS VERY WILLING AND HELPFUL to see that we understood everything and was very eager to please us. Thank you.  BEA,   Spokane, WA

WE ARE COMPLETELY SATISFIED WITH THE WHOLE PROCESS and Jack answered all our questions. His service was super and we were always able to make contact with him. It is the best service that we have had in any of our real estate dealings.  CLINT AND SHARON W, Spokane, WA

JACK TENOLD WAS ABLE TO CLEARLY EXPLAIN the reverse mortgage loan itself, the reverse mortgage process and the reverse mortgage regulations.

Before entering into a contract with First Priority Financial I contacted several other Reverse Mortgage companies advertising on TV and/or listed on the Internet. Jack and his staff were consistently more knowledgeable on the reverse mortgage loan issues and details than any other broker that I contacted. Jack knew the current regulations and was up-to-date on proposed regulation changes coming down from Washington.

Jack was able to accurately explain the “time line” from my signing the contract to the home appraisal process to loan paper work processing to $s in my account.

The First Priority Financial staff was always helpful & pleasant.
• The phone was always answered by a person within a few rings
• If Jack was out of the office my calls were forwarded to his mobile.
• Emails were quickly responded to.
• All of my questions were answered in as much detail as I needed.
• I feel friendly to all of the staff. Helpful & nice people!

The entire First Priority staff was a pleasure to work with.
My Reverse Mortgage through First Priority Financial was an extremely positive experience.

I am willing to converse with anyone with questions about my experience.

Sincerely .. & with a First Priority induced smile.  TIM R,
Hoquiam, WA

TRUE PROFESSIONALS, Christy and Jack. You were a pleasure to work with.  ROBERT W, Spokane, WA

I WANT TO THANK YOUR OFFICE for doing such a great job on our loan. We signed all the papers today and should fund on Monday. What a great experience it was working with all of you. When lots of banks said we couldn’t do it, you got it done. Great rate and thanks again for the great service. Please let all those who helped know that we really appreciate all your hard work.

Thanks!!!  ERIC AND KATHLEEN W, Spokane WA

WE FOUND JACK, TANA, AND CHRISTY TO ALL BE VERY HELPFUL AND RESPONSIVE to our needs to regroup our home mortgage situation. They were always quick to respond to all our questions and concerns and very thorough in all their attention to our specific concerns. They were truly good advocates for us and we would recommend them to any of our friends who are considering a reverse mortgage.

We especially appreciated their “can do” attitudes when we faced a few hiccups in the process and helped us to find ways to make things work well for us. We thank them for our new lifestyle as seniors who will really benefit from their work on our behalf!! PAUL AND FRAN S,  Deer Park  WA

I WOULD LIKE TO THANK JACK TENOLD AND HIS ASSOCIATES for their assurance and kindness in helping me through my experience with my Reverse Mortgage. I was so lucky to have found Jack; he was very knowledgeable and helpful and insured me everything would be OK. And of course it was. Thanks again Jack for all your help and kindness to me.  GINGER S,
Spokane, WA

THANK YOU AGAIN FOR PRESENTING THE REVERSE MORTGAGES TO US. After reading the information in the packet we made an appointment and accepted the offer. With caring guidance through the details and taking care of all the necessary phone calls for permits, etc. the job was completed. We have been very pleased with the speedy results and recommend your company to anyone looking for personal service above and IT IS A GENUINE PLEASURE TO EXPRESS OUR APPRECIATION for the services of Jack and Tana Tenold. Their service commitment to our understanding and satisfaction of the Reverse Mortgage process was a rare experience of personal empowerment in today’s world of finance, banking and home mortgages. It is unusual to meet folks who are able and willing to combine their knowledge and sensitivity toward a helpful plan in the redesign of our future.

We were never made to feel ourselves as ‘clients’ or ‘customers,’ but as senior partners in the design of our own financial well-being. The Tenolds were attentive to every detail along the way with a personal touch of warmth, humor, and first-class consideration; no decisions were made without our full understanding of procedures, options and likely outcomes.

The old saying “Trust the Process,” is easily followed in the capable hands of Jack Tenold.  ED AND PATTI B,
Spokane, WA

JACK! YOU ARE THE BEST! Thanks for all your help!  CHRIS D,  Bremerton, WA

YOU PROVIDED A VERY THOROUGH AND COMPLETE EXPLANATION of all the steps involved in processing our loan. When requested, your professional advice, we discovered, was always accurate. Thanks!  LEONARD AND CYNTHIA C,
Spokane, WA

JACK WAS VERY KIND, PATIENT, AND INFORMATIVE throughout the entire process. He gave me excellent service. I was always kept in the loop, either by Jack or Catherine. First Priority seemed determined to help, and if I ever come across a friend or family member that needs mortgage advice, I will gladly refer them to First Priority Financial.  Sarah L,  Spokane Valley, WA

IN ALL MY YEARS OF DOING BUSINESS, I have never had such a pleasant experience. Things were done promptly and efficiently. I heartily recommend Jack Tenold and his great staff.  Bette S, Spokane, WA